Resource Center | Business

CUSTOMER SERVICE

How can you best accommodate the self-service trend?

How can you address customer care in a self-service world?

The rise of self service may seem concerning in an industry built upon relationships, but you can learn more about the shift in the traditional customer service model. 

DEBT STRATEGY

Learn how debt strategy can be good for business growth!

How can you leverage debt to create a path to success?

While business owners might shy away from debt, this article provides examples of when borrowing money could be helpful.

CONTINUING EDUCATION

Learn more about the role of an Infection Prevention Coordinator!

How could your lab benefit from an Infection Prevention Coordinator?

Mary Borg-Bartlett explains the responsibilities of this position, explores infection prevention principles, and provides how to develop a checklist. 

EMPLOYEE MANAGEMENT

Learn more about serving customers in a self-care world.

How can you better serve customers in a self-care world?

Deborah Curson-Vieira discusses what lead to the shift in the customer service model, and the elements you need to move you closer to where you need to be. 

INSIDE BUSINESS

Learn more about capturing the attention of digital natives!

How do you convert clicks into clients?

Scott Emett explores who digital natives bring their tech saavy and awareness into their dental practices and explains how to win them over. 

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