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1-800 Dentist Whitepaper on How to Handle Online Reviews

Posted on August 14, 2012

LOS ANGELES, CA (August, 14, 2012)—1-800-DENTIST® is offering dentists a free whitepaper, “Dealing with Patient Reviews: The Dentist Guide to Online Reputation.” The report describes how dentists can monitor their online presence and provides a 4-step approach for responding to negative reviews online.

Dentists can receive their free copy by taking a 10-minute online demo of ReputationMonitor®, which displays reviews, social media, directory listings, and more, from hundreds of major sites, all on a single screen. The combined effect of this tool with the new whitepaper is a complete strategy for managing a practice’s online reputation—helping dentists easily track reviews and showing them how to effectively respond.

“Patients are relying on online reviews when selecting a dentist more than ever before,” explained Fred Joyal, founder of 1-800-DENTIST. “It’s imperative to know what’s being said about your practice, and how to respond when negative feedback shows up on major sites like Yelp, Google and Facebook.”

1-800-DENTIST’s in-depth whitepaper also reveals some startling trends about how consumers are using reviews when selecting healthcare professionals. It explains the mechanics of the most common reviews sites and provides tips for soliciting positive patient reviews. Most importantly, it gives dentists a step-by-step guide to dealing with negative feedback, with important do’s and don’ts, as well as specific language to diffuse online grievances.

The report comes just a month after the launch of ReputationMonitor, which enables dentists to review their online presence and easily update missing or outdated information to improve their ranking with Google and other search engines. From one easy-to-use dashboard, dentists can also view all their patient reviews from across the Web, as well as see real-time activity on Facebook, Twitter, Google, YouTube, Foursquare, and much more. The software even helps monitor dentists’ local competitors, displaying their online stats for easy side-by-side comparison.

“No one else offers dentists anything like ReputationMonitor,” added Fred Joyal. “We’ve made it easy for dentists to take charge of their online presence. And combined with our new whitepaper, they have the tools they need to deal with patient feedback effectively and professionally.”

Dentists can get their free whitepaper and demo by calling 1-855-224-9921 or visiting www.1800dentist.com/Whitepaper/Reviews.