Crosstex International Launches Infection Control Hotline
Posted on February 14, 2014
Crosstex International, Inc., a recognized leader in infection prevention and control products and services, is
proud to announce the launch of 8558-STERILE, a new toll-free Infection Control helpline.
The Infection Control helpline was established after several infection control breaches made top news headlines
in the dental sector. This spotlight on infection control protocol had many practices reviewing their procedures
and also turning to manufacturers to ensure they understood product IFUs (Instructions for Use) and the
frequency required to meet physical, chemical and biological monitoring CDC compliance guidelines.
In response to these questions, Crosstex established a dedicated Helpline. This Helpline, unlike other Crosstex
customer service phone numbers, is answered only by clinicians. These clinicians work on behalf of Crosstex to
help educate the industry on proper sterility assurance and infection control processes, and they can identify
with callers as they’ve “been in their shoes”.
Also, it is important to note that although Crosstex is a well-known industry leader for its line of personal
protection equipment (face masks, bibs, gloves), what some may not know is that Crosstex has two testing
laboratories that process over 2.5 million mail-in spore tests annually! These spore tests are received from a
diverse range of customers (Distributors, Medical Institutions, Physicians, Veterinarians, Teaching Universities,
Dentists, Dental Service Organizations, Group Purchasing Organizations and Government Agencies). As part
of this mail-in service, Crosstex calls its customers to alert them of a failed test in order to advise and address
any questions. Crosstex is, therefore, in a unique position to counsel customers and help ensure safety through
compliance as a result of these daily consultations.
The Infection Control Helpline is open to anyone - not just Crosstex customers. Calls can range from the
simplest of product inquiries to serious infection control protocol concerns. It is important for practices to
understand that if they fail to follow compliance regulations, they face the danger of an audit, or worse, infection
to their patients or staff members. Crosstex is urging healthcare workers: “Don’t Risk It”. Call the Infection
Control Helpline at 8558-STERILE, (855) 878-3745. Monday - Friday, 8am to 5pm MST and let Crosstex
assist with infection control product and process inquiries.