Inside Dental Technology
September 2013, Volume 4, Issue 9
Published by AEGIS Communications
Getting the Productivity You Need
Outsourcing through Wieland Precision Technology, Inc. gives laboratories an edge in a competitive market
Over the past decade, the surge of digital technologies and materials has kept the field of dentistry ever-changing. Keeping up with this change can sometimes be difficult, and Wieland Precision Technology, a company of the Ivoclar Vivadent group, is here to help your laboratory adapt. “Our mandate as your true laboratory partner has been, and will continue to be, to assist you in growing your business and to managing the new technologies and materials that are, and will be, available to the market through our exceptional service, support, and reliability,”says Tony Houle, General Manager of Wieland Precision Technology.
Service: One Team, One Priority
With Wieland Precision Technology’s end-to-end service, it has never been easier to get a precision milled restoration in the material you need. If scanned cases are submitted by 12 p.m., restorations will be returned to your laboratory within 48 hours. In addition, at Wieland Precision Technology we take customer satisfaction very seriously, and if your case is needed next day or in three days, the Customer Service team is there to get you what is needed.
Wieland Precision Technology is constantly adapting to industry needs based on customer feedback. One of the newest changes is the integration of the Ivoclar Vivadent Technical Sales team with Wieland Precision Technology. If a laboratory needs a stain or glaze to finish their precision milled restoration, or would like to further analyze their current production workflow, a member of the Ivoclar Vivadent Technical Sales team will assist every step of the way. “By working together as one team, we feel we can deliver the best service possible laboratories today so they gain the most productivity,” explains Wayne Ledford, Vice-President of Technical Sales at Ivoclar Vivadent.
Support: Digital, Material, and Continuing Education
From day one, regardless of whether you own an existing scanner or milling machine, purchase one, or send models, Wieland Precision Technology is there to make sure you are successful every step of the way. Since no two data files are the same, Wieland Precision Technology works with every customer individually, ensuring that their parameters are accurate and their restorations fit perfectly.
“We have the ability to log into customer’s computers, with their permission, to assist with design or technical support if needed,” says Mitch Jula, RDT, Director of Training and Education, Wieland Precision Technology. “We prefer to have this flexible support for our customers, because we feel it is one thing to have the customer explain the situation over the phone, but it is so much better to see it live in order to assist the customer.”
Wieland Precision Technology also knows that if your mill goes down, your laboratory cannot afford delays in your workflow. The Seamless Digital Solutions™ program offers all customers who own a Wieland mill the ability to send files directly to Wieland Precision Technology for a quick turnaround at a fair price while your mill is being serviced, so there are no delays in your laboratory production.
As a company of the Ivoclar Vivadent group, Wieland Precision Technology can provide the answers and material support you need for questions regarding everything from firing parameters to stain and glaze techniques. Ivoclar Vivadent has one of the largest certified technical support teams in North America, and members boast extensive training in all areas of dental technology. No question is too big or too small.
As technology continues to evolve, education is the key to the success of any new technology purchase or digital production workflow. The Ivoclar Vivadent International Center for Dental Education (ICDE) at Wieland Precision Technology in Troy, Michigan offers a full line-up of introductory digital dental courses tailored to the digital needs of laboratory technicians. All courses are complimentary with the purchase of a 3Shape scanner or Wieland Milling System and CE credits will be awarded. ICDE’s training schedules and course outlines are listed on www.wielandprecisiontechnology.com.
Reliability: All-Ceramic, All Options
As a company of the Ivoclar Vivadent group, Wieland Precision Technology offers high-quality, world-class products that laboratories have come to depend on. With unprecedented esthetics, strength, and predictability, we offer our customers precision milled Zenostar®, Zenotec®, IPS e.max® CAD, and Telio CAD high-strength temporary restorations. All materials are metal-free and monolithic. They are milled to the precise specifications of your CAD design in the material you need to meet the demands of patients seeking the perfect smile. Each restoration is backed 100% by the team at Ivoclar Vivadent.
Let Wieland Precision Technology be your laboratory’s digital resource partner. From precision millings services to technology and productivity enhancements, Wieland Precision Technology is prepared to help you manage and grow your laboratory business. Call today to see how Wieland can help your laboratory excel and prosper in this rapidly changing field of dental technology.
Katie Zoratti, MS, MBA is the Marketing Manager of CAD/CAM Manufacturing, Clinical Marketing, at Ivoclar Vivadent.
Wieland’s Zenostar® system sets major standards in dental technology. Zenostar features outstanding strength of ≥1200 Mpa, is durable and does not chip, is biocompatible, and is suitable for cases where occlusal space is limited, making it a cost-effective solution for esthetic, metal free restorations. Zenostar is designed to benefit dental technicians, clincians, and patients alike.
Zenotec® Zr Bridge
Wieland’s Zenotec® Zr Bridge is high quality zirconia material that can be used for all types of indications from copings to bridges. This material differs from conventional zirconia in that it is truly homogeneous. This is achieved by means of a special manufacturing process that result in an excellent fit, even with very large cases.
For more information, contact:
Wieland Precision Technology, Inc.
Disclaimer: The preceding material was provided by the manufacturer. The statements and opinions contained therein are solely those of the manufacturer and not of the editors, publisher, or the Editorial Board of Inside Dental Technology.